Frequently asked question

Where do you ship from? We ship all products from Hong Kong. How can I pay for my order? We are currently able to accept credit card payments, PayPal, Apple Pay, Google Pay and bank deposits. We are working on offering you more convenient options in the near future. When will I receive my order? The regular duration for shipments to the EU, UK or USA is 7-14 days. We have observed packages arriving in Germany, Switzerland and France within just 5 days. However, occasional custom control may impacting shipping durations. Please refer to our shipping policy to find more information for your destination. Do I have to pay taxes? You do not have to pay taxes. We pay the taxes for you. For our EU customers those taxes are paid in advance. This avoids the most delays. Most other countries we ship to have tax free import thresholds, so you won’t have to pay tax. Please check the regulations applicable to you. Do you sell genuine products? Yes. We only source from trusted sources and if possible source directly from the manufacturer. Can I return my order? Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.

MENTHOLATUM

4 products

Discover the innovative and effective Japanese skincare brand, Rohto Mentholatum, brought to you by Minou & Lily. With a history rooted in pharmaceuticals since 1899, Rohto Mentholatum has become a global beauty brand known for its clinically researched skincare products. From spot treatments to anti-aging solutions, their range of skincare products offers something for everyone. Don't miss out on their bestsellers. Complete your J Beauty collection with Rohto Mentholatum and experience the difference in your daily skincare routine.

4 products

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MENTHOLATUM Skin Aqua UV Super Moisture Milk SPF50+ 40ml

MENTHOLATUM

MENTHOLATUM Lipice Lipbalm 3.5g

MENTHOLATUM

MENTHOLATUM Acnes Medicated Dual Action Scrub 100g

MENTHOLATUM

MENTHOLATUM Acnes Medicated Powder Lotion 180ml

MENTHOLATUM

Discover the innovative and effective Japanese skincare brand, Rohto Mentholatum, brought to you by Minou & Lily. With a history rooted in pharmaceuticals since 1899, Rohto Mentholatum has become a global beauty brand known for its clinically researched skincare products. From spot treatments to anti-aging solutions, their range of skincare products offers something for everyone. Don't miss out on their bestsellers, including the Rohto Mentholatum CC Melano Essence and Hada Labo Gokujyun Hyaluronic Acid Lotion Moist and Premium Emulsion. Complete your J Beauty collection with Rohto Mentholatum and experience the difference in your daily skincare routine.